Help & FAQs

All Uo.oU snoods are designed based on adult Cocker Spaniels (both American and English), and we currently offer one size only—made to fit dogs with a head circumference between 35–40 cm.

Each snood includes an adjustable elastic band inside. You can simply re-tie it for a better fit on your pup’s head.

Want to learn how to measure and adjust? [Go to Size Guide]

For long-eared breeds, a snood is pretty much a must-have.

When they lower their heads to eat or drink, those beautiful ears often fall right into the bowl—getting soaked or covered in food. The same goes for outdoor walks: their ears can drag along the ground, picking up dust, mud, or... even other dogs’ poo (yep, it happens!).

Snoods are designed to gently wrap up the ears and keep them out of the mess. They help keep ears clean, make daily grooming easier, and can even prevent certain ear-related health issues.

To be honest, if your pup has never worn a snood before, it might take a little getting used to at first. They may shake their head or try to paw it off—that’s totally normal!

The key is positive reinforcement: give your dog a little treat or praise every time you put the snood on.

Before long, your snood might become their favorite signal for mealtime or walkies—and they’ll be excited to wear it!

Uo.oU offers a variety of snoods, and we’re always adding new designs! Different styles may use different fabrics, so you can find the specific material details listed on each product page.

At Uo.oU, we put our resources into sourcing new fabrics rather than restocking old ones. Most fabrics are only available in limited quantities—enough to create around 5 snoods per style. We’re inspired by the joy of discovering beautiful new textures and prints, and that constant creativity is what keeps our little world turning.

Not at all! The snood’s structure is simple—it’s designed to gently hold long ears in place and keep them clean. So in theory, any long-eared breed can wear one.

That includes Basset Hounds, Beagles, Afghan Hounds, Cavalier King Charles Spaniels, and more.

However, please note that Uo.oU currently offers just one size, originally designed for Cocker Spaniels. While it may still fit other breeds, the look and fit might vary depending on your pup’s neck length and proportions.

We primarily ship to destinations within Europe. Detailed information regarding transit times and rates can be found on our Shipping Policy page. If you are located outside these regions, please contact us via email at support@uooupet.com for assistance.

Delivery times vary depending on your location. Orders are usually processed within 1-2 business days, and delivery can take between 5-15 days. You will receive all the detailed delivery information in your confirmation email.

Once your order is dispatched, you will receive an email confirmation with a tracking number to monitor the delivery status. You can also track your order's progress on our Track Order page.

We strive to process and ship your orders swiftly. Orders placed by 4:00 PM (GMT Time) will be dispatched the following business day. Orders received after 4:00 PM (GMT Time) will require an additional business day for processing. Orders placed on Sundays will be processed on the next business day.

Yes, we absorb all taxes and duties, ensuring there are no additional charges, fees, or customs duties for you to pay after your purchase.

Once an order is placed, we are unable to cancel it or prevent it from being shipped. If you have any concerns or questions about your order, please contact our customer service team at support@uooupet.com for assistance.

Thank you so much for loving our snoods! At the moment, we don’t offer custom orders—but we’re so happy you asked.

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To use your discount code, enter it in the "Discount Code" field and click "Apply" on your checkout page payment. Please ensure the code is applied prior to completing your purchase, as we are unable to refund the value of the voucher if it is not added during checkout.